Refund and Return Policy

30-Day Return Policy
At Chimene Lampshades, we want you to be completely satisfied with your purchase. If you're not happy with your item, we offer a hassle-free 30-day return policy, starting from the day you receive your order.


Eligibility for Return
To be eligible for a return, please ensure that:

  • Your item is in the same condition as when you received it.

  • The item is unworn or unused.

  • The item has its original tags and is in its original packaging.

  • You have the receipt or proof of purchase.

Initiating a Return
To start a return, simply contact us at info@chimene.ca and provide the following information:

  • Your order number

  • Description of the item you want to return

  • Reason for the return

If your return is accepted, we'll provide you with a return shipping label and clear instructions on how and where to send your package. Please note that we do not accept items sent back to us without prior return authorization.

Questions and Support
If you have any questions or need assistance with your return, feel free to reach out to us at info@chimene.ca. We're here to help!

Damages and Issues
Upon receiving your order, we kindly ask you to inspect it. If you find that the item is defective, damaged, or if you received the wrong item, please contact us immediately. We will promptly evaluate the issue and make it right for you.

Exchanges
If you want to exchange your item for a different one, the quickest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can then make a separate purchase for the new item.

Refunds
Upon receiving and inspecting your return, we will notify you about the approval status of your refund. If your return is approved, the refund will be automatically processed to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund, which is beyond our control.

We hope this return policy provides clarity and reassurance to our valued customers. Your satisfaction is our top priority, and we're committed to making your shopping experience with us as smooth as possible. If you have any further questions or need assistance, don't hesitate to contact us. Thank you for choosing Island Touch!